711 Casino — Privacy Policy

Scope of this Privacy Policy

This Privacy Policy explains how 711 Casino collects, uses, discloses, and protects personal information when you visit our website or use our online casino services. By accessing or using the Services, you agree to the practices described in this policy.

Information we collect

Account and identification information

When you register, we may collect details you provide directly, such as your name, email address, date of birth, phone number, address (where required), and other information needed to create and manage your player account. We may also collect identity and age verification information to comply with our regulatory obligations.

Transaction and payment information

We collect information related to deposits, withdrawals, and any casino-related transactions. This can include billing information, payment method details, transaction references, amounts in AUD, and logs of payment outcomes. Where possible, payments are processed by payment providers; we do not store full card details.

Game play, device, and usage data

To provide and improve the Services, we collect information about your activity such as game sessions, bets, wins, bonuses, customer support interactions, and technical logs. We may also collect device and browser information (including IP address, device type, operating system, and referring URLs) and approximate location derived from IP address.

Communications

If you contact our support team or subscribe to communications, we collect the content you send us, your contact details, and any relevant ticket or interaction notes. We use this information to respond to requests and maintain service quality.

How we use your information

• To operate, secure, and maintain your account and enable casino features including deposits, withdrawals, and game access.
• To verify eligibility and age, prevent fraud, and comply with legal and regulatory requirements associated with our licence.
• To process transactions, manage bonuses and promotional campaigns, and resolve disputes.
• To improve the Services through analytics, including understanding how players use the site and games.
• To provide customer support, investigate issues, and communicate with you about account and service matters.
• To send marketing communications where permitted by law and where you choose to receive them.
• To detect and prevent prohibited activity, cheating, and suspicious behaviour.

We do not use your personal information for unrelated purposes without providing appropriate notice or obtaining consent where required.

Cookies and similar technologies

We use cookies and similar technologies (such as local storage and web beacons) to run the site, remember preferences, and help with security and analytics. Cookies may be session-based (lasting for the duration of your visit) or persistent (stored on your device for a period of time).

• Essential cookies: necessary for authentication, account services, and security.
• Performance cookies: help us measure and improve site and game performance.
• Functionality cookies: store preferences and settings.
• Advertising-related cookies (where applicable): help measure marketing effectiveness and tailor content.

You can manage cookies through your browser settings. Turning off certain cookies may affect the functionality of the Services.

When and with whom we share information

We share information only where necessary to provide the Services, comply with legal obligations, protect users, or support business operations. Examples include:

• Service providers: companies that process payments, host infrastructure, provide analytics, send emails, and support customer service under contract.
• Payment and fraud-prevention partners: to authorize transactions, manage risk, and reduce chargebacks or suspicious activity.
• Game content providers: for game delivery and technical operation of games.
• Legal and regulatory authorities: where required by applicable law or to respond to valid requests.
• Other parties with your consent: when you choose to opt in to certain activities or promotions.

We do not sell your personal information to third parties for monetary value.

Data security

We implement administrative, technical, and physical safeguards designed to protect personal information. These measures may include encryption in transit, access controls, audit logging, and secure development practices. While no method of transmission or storage is 100% secure, we work to maintain a strong security posture to reduce risk.

Retention of personal information

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide the Services, meet regulatory requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the reason for processing. Account data and transaction records are typically kept for the period needed to comply with legal obligations and address potential claims.

Your privacy rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as:

• Access: request a copy of personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request deletion in certain circumstances.
• Objection and restriction: ask us to stop or limit certain processing activities.
• Portability: request data be provided in a structured, commonly used format (where applicable).

You can make a request by contacting our support team using the details below. We may need to verify your identity before fulfilling a request.

International transfers

Because we operate online, your personal information may be processed in countries outside your residence. Where international transfers occur, we take steps intended to protect your information and ensure appropriate safeguards are in place, consistent with applicable law. By using the Services, you acknowledge that data may be transferred internationally for the purposes described in this policy.

Children’s privacy

The Services are intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a minor has provided personal information to us, please contact us so we can take appropriate action.

Licence information

711 Casino operates under licence number GLH-7673DC2146BE9AE9. This licence may impose requirements regarding player verification, anti-fraud controls, and responsible gambling practices.

How to contact us

If you have questions about this Privacy Policy, want to exercise your rights, or need help regarding your data, contact 711 Casino support. Please include your username (if applicable) and the nature of your request so we can respond efficiently.

For security reasons, do not send full payment credentials by email. We recommend using our official contact channels available on 711casinoau.com.