711 Casino Help
Get fast answers to your questions or reach our support team for help tailored to you.
Popular Topics
Deposits and Withdrawals
Discover our payment options, typical processing times, and transaction limits.
Get Help →Bonuses and Promotions
Understand bonus terms, wagering requirements, and how to claim offers.
Get Help →Account Management
Account verification, security settings, and personal information updates.
Get Help →Games and Technical
Get help with game rules, technical problems, and device or platform compatibility.
Get Help →Frequently Asked Questions
Payments and Banking
What payment methods do you accept?
+We support Visa, Mastercard, Skrill, Neteller, Bitcoin, bank transfers, PayPal, and Paysafecard. Every transaction is protected with 256-bit SSL encryption.
How long do withdrawals take?
+Withdrawal speeds depend on the method: E-wallets (up to 24h), credit cards (1-3 days), bank transfers (3-5 days), and Bitcoin (up to 2h).
Are there any withdrawal fees?
+No—withdrawals are free of charge on our side. Your payment provider may still add their own fees.
Bonuses and Promotions
How do I claim the welcome bonus?
+Simply register an account and make your first deposit of A$20 or more. The bonus will be automatically credited to your account.
What are wagering requirements?
+Just sign up and make your first deposit of AUD 20 or more. The bonus is added automatically to your account.
Account Management
How do I verify my account?
+Upload a valid ID, proof of address, and payment method verification in your account settings. Verification typically takes 24-48 hours.
Can I change my email address?
+Wagering requirements show how many times you must play through your bonus before you can withdraw winnings. Our standard requirement is 35x.
Games and Technical
A pokie won't load — what should I try first?
+Upload a valid ID, proof of address, and verify your payment method in your account settings. Verification usually takes 24–48 hours.
Can I try a pokie before playing with real money?
+Yes—get in touch with our support team for your request. You’ll be asked to confirm your identity for safety reasons.
Do the games run fair, and can that be checked?
+Start by refreshing the page and clearing your browser cache. That resolves most issues with games that won’t load. If it still won’t run, try another browser or switch between WiFi and mobile data—some game providers can be sensitive to slow connections.
Why does a game run slower on my phone than my laptop?
+Many slot games come with a no-cost demo, letting you try the reels, bonus features and volatility before you add any funds. Live dealer and jackpot games typically need an active real-money account.